Return And Refund Policy

Return & Refund Policy

Last Updated: June 2026

At Mazo Hub, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, we are here to help.

Return Eligibility

You may request a return within 3 days of receiving your order. To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Include all original packaging, accessories, manuals, and tags.

  • Be accompanied by proof of purchase or order confirmation.

Items returned without prior approval may not be accepted.

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: mazohub1234@gmail.com
Phone: +91 7085971598

Our team will review your request and provide instructions for the return process.

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photographs of the product and packaging. We will assess the issue and arrange a replacement, exchange, or refund where applicable.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse, negligence, or improper handling.

  • Products with missing accessories, manuals, packaging, or serial numbers.

  • Gift cards and promotional vouchers.

  • Clearance, sale, or special-order items unless received damaged or defective.

  • Personal care and hygiene-related products once opened.

Exchanges

If you wish to exchange a product, please contact our support team. Exchanges are subject to product availability and eligibility requirements.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your bank, card issuer, or payment provider.

Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrectly delivered product.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Mazo Hub
Keishampat Sega Road, Konjeng Hajari Leikai
Next to Khadim Showroom
Imphal, Manipur, India

Email: mazohub1234@gmail.com
Phone: +91 7085971598